Exploring the Real Impact of AI in Procurement and Finance: Insights Needed from Industry Practitioners
As organizations increasingly adopt Artificial Intelligence (AI) to optimize procurement and financial processes, understanding its practical value remains a crucial topic. Despite the buzz, many professionals question whether AI truly delivers tangible benefits amidst complex, messy systems, incomplete data, and evolving workflows.
Currently, I am conducting research for my MBA thesis at the University of Saint Paul (USP), focusing on how companies can meaningfully integrate AI into procurement and finance functions—beyond superficial applications like chatbots. My study aims to uncover real-world use cases and actionable insights, including:
- AI-powered Supplier Helpdesks: Automating support interactions to improve supplier communication
- Automated Spend Categorization: Enhancing accuracy and efficiency in expense classification
- Root-Cause Analysis from Transactional Data: Identifying underlying issues through intelligent data analysis
- Backend Operational Streamlining: Improving internal processes without solely relying on superficial front-end enhancements
If you have hands-on experience with AI in these areas—whether your organization has implemented solutions or faced challenges along the way—I would value your insights. Your input will contribute to a practical, evidence-based understanding of AI’s true impact in procurement and financial processes.
The survey takes approximately 4 to 6 minutes to complete and is fully anonymous. You can access it here: https://forms.gle/9Bii4eeUKqw3XSBY8
Your participation will help shape actionable strategies for organizations navigating the complexities of AI adoption. I appreciate your time and insights. Upon completing the research, I am happy to share the findings with interested contributors.
Thank you for supporting a practical approach to integrating AI in procurement and finance.
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